Our Menu Has Changed
Do you believe it when the automated call router says, “Please listen carefully as our menu has changed,” in their friendly operator voice? I find myself drifting into a low attention state. And that is not productive.
Those of you recording those bland messages, try a more productive greeting. Here are some ideas:
- Get right to the menu… “For customer service, press 1. . .”
- Initiate with listener benefit.. “Listen carefully so you get the right assistance as quickly as possible… For technical support, press 1″
Please step back from your standard operating procedure for answering the phone and be sure it is up-to-date and relevant to your callers.
15/11/2009 at 8:52 pm Permalink
I added your blog to bookmarks. And i’ll read your articles more often!
04/01/2010 at 10:06 am Permalink
This is my #1 pet peeve. What the heck do they mean? I mean has in changed since I called 5 minutes ago? Last week? Further, they typically leave this message in tact well after the menu has changed — I mean months, years … so it is completely meaningless. Thank you highlighting this annoyance!